Behavioral Health Home Consumer Satisfaction Survey - Connecticut

Behavioral Health Home Consumer Satisfaction Survey is a legal document that was released by the Connecticut Department of Mental Health & Addiction Services - a government authority operating within Connecticut.

FAQ

Q: What is the Behavioral Health Home Consumer Satisfaction Survey?
A: The Behavioral Health Home Consumer Satisfaction Survey is a survey conducted in Connecticut to measure the satisfaction of consumers with the state's behavioral health home services.

Q: What are behavioral health homes?
A: Behavioral health homes are integrated care programs that provide comprehensive, coordinated healthcare services to individuals with mental health and substance use disorders.

Q: Who conducts the survey?
A: The survey is conducted by the Connecticut Department of Mental Health and Addiction Services (DMHAS) in collaboration with behavioral health home agencies.

Q: Why is the survey important?
A: The survey helps to evaluate the quality of behavioral health home services provided in Connecticut and identify areas for improvement.

Q: Who can participate in the survey?
A: Consumers who have received behavioral health home services in Connecticut are eligible to participate in the survey.

Q: How is the survey conducted?
A: The survey is conducted through phone interviews or mailed questionnaires. Participants are asked to rate their satisfaction with various aspects of the behavioral health home services.

Q: What are some of the areas covered in the survey?
A: The survey covers areas such as access to care, communication with providers, coordination of services, and overall satisfaction with the behavioral health home services.

Q: Is the survey anonymous?
A: Yes, the survey is anonymous to encourage honest and accurate feedback from consumers.

Q: How are the survey results used?
A: The survey results are used to monitor and improve the quality of behavioral health home services in Connecticut. They are also reported to the federal government as part of the state's compliance with Medicaid requirements.

Q: Can consumers provide feedback or make suggestions?
A: Yes, consumers can provide feedback or make suggestions in the survey. Their input is valuable in helping to identify areas for improvement in the behavioral health home services.